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Demo Tutorial

If you are using our platform for the first time, we recommend you run through our Free Demo & Tutorial. The tutorial will allow you navigate SummitVR with ease.  Our demo also includes a sandbox mode allowing you to really explore into the possibilities of SummitVR.

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Do you not have a headset yet and want to see more of what SummitVR has to offer? Watch the Demo & Tutorial video walk-through example below:

SummitVR™ Software

Make sure you have updated all of your drivers from your headset manufacturer, as well as updating SteamVR and all of your graphics card drivers. This is the typical resolution for some of the issues you may encounter with your hardware.

LAUNCHING

SummitVR™ does not start.
Please be sure all drivers for your headset and graphics card are up to date, as this is the most common issue with the software not launching properly.

Be sure Windows or your anti-virus software is not blocking SummitVR from starting.

PERFORMANCE

The frame rate is low:
SummitVR will accept any size data set or model.   It is important to know your computer's limitations and ability to render. Please, refer to our hardware specifications to ensure your computer will perform well while operating SummitVR.

Currently we expect users to be able to use SummitVR with meshes up to 50 Million triangles experiencing minimal performance loss. However, there is still a performance balance between the number of triangles, how many individual data objects are present, and how powerful your computer is.

Also, some headsets run at different frame rates, so please refer to your manufacturer's specifications to determine the frame rate you should expect from your headset.

AUDIO

No audio can be heard:
Make sure your headset and computer volume are turned up.

If your volume is up and you still cannot hear anything, open your SummitVR Audio Menu in your Menu Settings, and switch audio inputs. If your currently selected input was your headset, switch to a different audio device, then switch back to your headset - this can effectively reset your audio connection.

If you are still having issues, refer to the Hardware Audio section below.

Ensure your headset and computer volume are turned up.

If your volume is up and you still cannot hear anything, open your SummitVR Audio Menu and switch audio inputs. If your currently selected input was your headset, switch to a different audio device, then switch back to your headset - this can effectively reset your audio connection.

If you are still having issues, refer to the Hardware Audio section below.
The Microphone is not outputting audio:
Ensure your headset and computer microphone input level are turned up.

As with audio output in the previous section, switching audio devices can help reset microphone issues. Open your SummitVR Audio Menu and switch audio inputs. If your currently selected input was your headset, switch to a different audio device, then switch back to your headset - this can effectively reset your audio connection.

If you are still having issues, refer to the Hardware Audio section below.

VR Hardware

Below are some of the common headsets supported by SummitVR. For VR setup instructions, please see the manufacturer setup guides linked under each platform.
 

HTC Vive/ViVe Pro

Oculus quest & Rift

Varjo v2

Common Hardware Issues

Make sure you have updated all of your drivers from your headset manufacturer, as well as updating SteamVR and all of your graphics card drivers. This is the typical resolution for some of the issues you may encounter with your hardware.

HEADSET

Blurriness can be caused by the misalignment of your eyes and the headset. Review hardware setup instructions as your headset manufacturer will demonstrate how to adjust your headset and change eye spacing/alignment.

Blurriness can also be caused by dirty lenses.  Please refer to your manufacturer’s cleaning instructions for your headset.
Headset is black or showing no picture:
Headset is blurry or loose:
Ensure all cables are connected properly and that you are using USB 3.0 ports for all USB  connections.

If you are using a Vive Pro be sure the power light is on the Link Box and Base Stations are ON,connected to your computer, and properly tracking your headset.

If using an Oculus Quest with a tethered data cable (primarily on laptops using GTX series NVIDIA cards) and it does not connect or shows a black screen, you will need to restart your computer - this is a known hardware issue with the Oculus manufacturer, not SummitVR, and they are working on this issue. Please see Oculus support page

If you are using a DPort to an HDMI converter this has been known to cause issues on some headsets, please review the manufacturers guidelines for any signal conversion between your headset and your graphics card.

If you are still having issues and cannot reach your lobby room for the headset, your device may be defective and you need to contact your manufacturer.
Headset is not tracking:
Make sure all connections with the headset and computer are secure and power is going to the headset.

Ensure there is nothing obscuring your base stations field of view; blocking either of the base stations with an object will create tracking issues.

If you are using a headset with inside-out-tracking, ensure nothing is obscuring the headset's cameras.
If you are still having issues, restart your device and software connected to the device.

CONTROLLER 

Check to make sure your controllers or its installed batteries are fully charged. Also, be sure they are paired to your headset and visible to any base stations or headset's inside-out-tracking.
Controllers are not showing up in SummitVR:
Controllers has sensitivity issues:
Controllers will not turn on:
SummitVR is compatible with all SteamVR compatible controllers.
You can change the sensitivity of your controllers by going into your headset's settings.

AUDIO

Ensure your volume is up on your headset first.

If you still hear nothing, go to your computer's audio settings and ensure that your headset’s audio device is selected and the volume is up on your computer.

If you are still having issues, you may be having audio conflicts with other hardware or software on your computer. Close all other programs that may be using audio (browsers as well) and disconnect all other audio devices (such as Bluetooth speakers etc.). You can disable audio devices on your computer as well as testing them by going into the Sound Control Panel of your computer.
No audio can be heard:
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