BlackBerry offers free apps, tech support to its customers
Premium apps worth more than $100 to BlackBerry users
The company made a declaration on Monday about offering a selection of premium apps worth more than $100 to BlackBerry users. This will be offered to the customers through the company’s app store which will be starting on Wednesday and is expected to close on Dec. 31. The apps form an attractive package with many games and a few utilities for productivity and photo editing. Apart from this, there is also the feature of voice-recognition app called Vlingo Plus Virtual Assistant which functions on the same pattern as the Siri personal assistant in the iPhone 4S.
The enterprise users will be provided with an added advantage by the company as they will also be offered one month of free technical support by the company. As per the information, all the customers who have technical support warranty will get one month of an extension period in it. And those who don’t have it, will avail a month of free trial period. Company sources also informed that users who don’t have any warranty will have to register for the service.
System hardware may be responsible for the fault - RIM Co-CEO
Though the actual reason for the initial outages in Europe is not disclosed by the company however; RIM co-CEO Mike Lazaridis blamed the system hardware for the fault which could have caused a backlog of data to build up in the company’s European servers.
The failure of the backup systems which followed gradually disrupted the service across the globe. The company has now informed that the service levels have become normal for its customers and they are not facing any problems at present.